For your protection and peace of mind, Café Olui uses the most up-to-date secure socket layer (SSL) technology for transmitting your credit card and other information over the Internet. We are certified secure by Verisign, the leading SSL Certificate Authority and most trusted brand on the Internet. We are also PCI compliant and validate this by regular scans from McAfee Secure. Our site is tested daily for more than 15,000 vulnerabilities. This ensures that we provide the highest level of protection for our shoppers. However, if you’re still not comfortable giving your credit card information online, we’ll be happy to place your order over the phone. Just call 1-646-340-8728 and a sales specialist will assist you. *Note that all prices are based in USD dollars.

When an order is shipped, We will send the tracking information to the email address associated with your order.

If you are not completely satisfied with your purchase for any reason, we will offer you a refund within 30 days of purchase. Also You have 30 days to request a refund and 15 days to request an exchange.

An unopened bag will stay fresh for one year. Once a bag of coffee has been opened, it will stay fresh for up to six months if stored properly. Keeping your coffee in its original bag, sealed tightly, and in a cool and dry place is always a best practice for coffee storage

Don’t worry! Your coffee’s fine. What you’ve experienced “the hard way” are the effects of subjecting our one-way valve bags to a non-pressurized atmosphere, such as the baggage compartment of an airplane. When one of our bags is subjected to a low-pressure environment, the gas inside the bag expands and exits through the one-way valve. A properly functioning valve won’t let the gas re-enter and “inflate” the bag as it was before. This effect preserves the quality and freshness of the coffee. Sometimes, as the coffee continues “breathing” and expelling gases, the package may even inflate again. But it’s perfectly fine to store your coffee in this brick-hard package until you’re ready to use it.

For both ground and whole bean coffee, we recommend you store the bags someplace cool and dark, like a pantry, away from direct sunlight or any source of heat. Never take the coffee out of the bag to put it in a container. Our bags are designed to keep the coffee fresh thanks to the one-way valve.