Question 1

Is it safe to enter my credit card information on your site?

Accepted Answer

Yes, it's safe! We use the latest SSL technology to protect your credit card information. Our site is certified secure by Verisign and PCI compliant, with daily scans by McAfee Secure. If you prefer, you can also place your order over the phone by calling 1-646-340-8728. All prices are in USD.

Question 2

How do I track my order?

Accepted Answer

When an order is shipped, We will send the tracking information to the email address associated with your order.

Question 3

What are the conditions for a refund?

Accepted Answer

If you are not completely satisfied with your purchase for any reason, we will offer you a refund within 30 days of purchase. Also You have 30 days to request a refund and 15 days to request an exchange.

Question 4

How long does Café Olui coffee stay fresh?

Accepted Answer

An unopened bag of Café Olui coffee stays fresh for one year. Once opened, it remains fresh for up to six months if stored properly. Keep it in its original bag, sealed tightly, and stored in a cool, dry place.

Question 5

Why are my coffee bags hard after a flight?

Accepted Answer

No worries! Your coffee is still good. The hard bags are due to the low-pressure environment in the airplane's baggage compartment. The gas inside the bag expands and exits through the one-way valve, preserving the coffee's quality and freshness. You can store your coffee in this hard package until you're ready to use it.

Question 6

How should I store my coffee?

Accepted Answer

For both ground and whole bean coffee, we recommend you store the bags someplace cool and dark, like a pantry, away from direct sunlight or any source of heat. Never take the coffee out of the bag to put it in a container. Our bags are designed to keep the coffee fresh thanks to the one-way valve.